Privacy Policy

2.1 Information You Provide Directly

We may collect the following personal information that you voluntarily provide to us:

• Full name
• Email address
• Phone number (mobile and/or landline)
• Property address and related real estate information
• Financial information relevant to a property transaction
• Any other information you choose to share through our contact forms, emails, or phone calls

2.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Pages viewed, time spent on pages, and referral URLs
• Device information (operating system, device type)
• Cookie data and similar tracking technologies

We use the information we collect for the following purposes:

• To respond to your inquiries and provide our home-buying services
• To contact you regarding properties, offers, or follow-up questions
• To send you text messages (SMS/MMS) if you have opted in to receive them
• To send you marketing or promotional communications (only with your explicit consent)
• To improve our website, services, and customer experience
• To comply with applicable legal obligations
• To prevent fraud and maintain the security of our systems

4.1 Opt-In Consent

By submitting your mobile phone number through any form on our Site, calling or texting us, or otherwise providing your mobile number with an intent to receive communications, you expressly consent to receive text messages (SMS and/or MMS) from Ironwood Home Buyers. This consent includes, but is not limited to:

• Transactional messages related to your property inquiry or offer
• Appointment reminders and scheduling confirmations
• Follow-up messages related to an active real estate transaction
• Marketing or promotional messages about our services (where separately consented)

4.2 Types of SMS Messages Sent

Ironwood Home Buyers may send the following categories of text messages:

• Initial response to your property inquiry or form submission
• Updates on the status of your home offer or transaction
• Requests for additional information or documentation
• Scheduling messages for property walkthroughs or closings
• General marketing messages about our home-buying program (only with explicit opt-in)

4.3 Message Frequency

Message frequency will vary based on the nature and stage of your inquiry or transaction. You may receive up to 40 messages per month. We will not send excessive or unwanted messages.

4.4 Message and Data Rates

Message and data rates may apply depending on your wireless carrier plan. Ironwood Home Buyers is not responsible for any charges incurred by your wireless provider for SMS communications.

4.5 How to Opt Out

You may opt out of SMS communications at any time by:

• Replying STOP, QUIT, CANCEL, END, or UNSUBSCRIBE to any text message you receive from us
• Contacting us directly at the information provided in Section 10 of this Policy

Upon receipt of your opt-out request, we will send you a one-time confirmation message confirming that you have been removed from our SMS list. After that, you will no longer receive text messages from us unless you opt back in.

4.6 How to Get Help

For help regarding our SMS program, reply HELP to any of our text messages or contact us at the information provided in Section 10. You may also visit ironwoodhomebuyers.com for more information.

4.7 No Sharing of SMS Consent Data

We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in consent to any third party for their own marketing purposes. Your phone number collected through our SMS program will not be shared with third parties or affiliates for their own marketing purposes. However, we may share your phone number with trusted service providers who assist us in delivering SMS communications on our behalf, subject to strict data confidentiality agreements.

4.8 Supported Carriers

SMS service is available on all major U.S. wireless carriers. Supported carriers include, but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and others. Carrier liability is not assumed.

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., CRM providers, SMS platform providers), subject to confidentiality obligations.
• Legal Compliance: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: To enforce our legal rights, protect against fraud, or protect the safety of our users or the public.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to opt out of SMS communications (see Section 4.5)

To exercise any of these rights, please contact us using the information in Section 11 below.